What your customers see

Follow a customer through your website: browsing, the cart, checkout with a map pin, the thank you page, and their account and order history.

This is what your customers do on your website, so you can explain it to them or test it yourself with a small order.

Browsing

• The menu lists your categories, all products and deals. Customers can search, open a category and filter by price or brand.
• Each product page shows photos, price, compare price, description and stock. Out of stock products show Out of stock.
• Buttons on products: Add to cart, and depending on your design Order now or Order on WhatsApp.
• A Chat on WhatsApp button floats on every page when your store has a phone number in Website Settings.

Checkout

1. The customer opens the cart and clicks Proceed to Checkout. No account is needed.
2. Under Billing Details, they enter name, email and phone.
3. They choose a payment method. For bank transfer they upload a photo of the transfer receipt.
4. Under Shipping Address, they enter the complete address, province, city and zip code, and click their location on the map.
5. They check the subtotal, shipping and total, add any notes, and click Place Order.
6. They see Your order has been placed with the order number.

The order appears straight away on your order board with a sound alert, and in the branch panel under Orders.

Customer accounts

• Customers can register from Login › REGISTER with name, email, mobile, city, gender and password.
• My Account holds their details, address book, password change and My Orders, where they see the status of each order.
• A forgotten password can be reset from the login page; a temporary password is emailed to them.